Question 1

Do you offer a free trial?

Accepted Answer

Yes. Reformat has a free tier with no time limit and no credit card required to start. When you sign up, you receive 1 credit, enough to reformat 1 full document. Sign in with your Microsoft account, install the add-in from Microsoft AppSource (or use the web version at web.reformatword.com), and you can begin formatting straight away. You can earn additional credits through the built-in referral programme: you and the person you invite each receive 2 credits when the referral is accepted. Beyond that, credits are available either as a one-time purchase or as part of a recurring subscription plan. There is no obligation to upgrade and no automatic billing on the free tier.

Question 2

Is 1 credit equal to 1 document?

Accepted Answer

Yes, 1 credit equals 1 document reformatted, regardless of how many users in your workspace ran it. Reformat charges per document processed, not per seat or per user, so a paralegal who reformats two contracts a quarter costs the same as one who reformats two a day. Every plan (including the free tier) supports unlimited users sharing one credit pool, so you can roll Reformat out to the whole firm without buying a seat for each person. Each re-run on the same document also consumes 1 credit, which matters across negotiation rounds: a contract that goes through five tracked-change rounds will use 5 credits if you re-apply the template each round. In the Word add-in the current page limit is 100 pages per document. There is no page limit when using the web version or the API. We are working to support as long a document as possible.

Question 3

Do we need to sign a licence agreement?

Accepted Answer

No separate licence agreement is required to use Reformat. Sign-up through your Microsoft account constitutes acceptance of the Terms of Use, Privacy Policy and Cookie Policy published by Cleveland R&D Limited, which govern every plan including the free tier. There is no perpetual licence to negotiate, no per-seat schedule to true up, and no shrink-wrap addendum to sign; billing and access flow through the same web portal at web.reformatword.com/plans. Firms with procurement processes that require bespoke commercial terms (a master services agreement, an information-security schedule, or a customised data processing addendum) can get in touch and we will arrange the paperwork that fits your standard supplier intake. The default route is designed to remove the friction lawyers face when introducing a new tool into their firm.

Question 4

Do you retain a copy of my document?

Accepted Answer

No. In the Word add-in, your document is modified directly inside Word on your own device, so Reformat never receives a copy of the file. In the web version at web.reformatword.com, the document is processed in memory and streamed directly back to your browser; neither the original upload nor the processed result is written to our servers. The only persistent personal data we store is what is provided by your Microsoft account at sign-up: email, first name, and last name. If you are using Reformat via the API, see the API docs for the data-handling model that applies to programmatic access.

Question 5

If the Solo plan is for one person, how are users unlimited?

Accepted Answer

All plans, including Solo, have unlimited users at no extra cost. The plan names (Solo, Team, Small Firm, and so on) are a guide to expected credit usage for organisations of different sizes, not a limit on the number of people who can use the account. You pay per document processed, not per user, so the cost of giving a paralegal or a trainee access to Reformat is zero on the licence side and only counts the documents they actually run. This matters in legal teams where formatting work is intermittent: a partner who occasionally cleans up one contract a week costs no more than a paralegal who runs five a day, and rolling Reformat out to the whole firm does not require a separate seat purchase or admin headcount discussion. See all plans and pricing for the credit allowance attached to each tier.

Question 6

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from web.reformatword.com/plans. When you change plans, charges are prorated so you only pay for the portion of the new plan you actually use. Upgrades take effect immediately so you get the larger credit allowance straight away; downgrades typically take effect at the end of your current billing cycle so you can use credits already purchased, with the option to move down sooner if you prefer. There is no contractual lock-in on monthly plans: cancel at any time and you keep access through the end of the billing period you have already paid for. If your team's usage is growing or shrinking month-to-month, the simplest path is to leave the plan flexible and let the prorated billing follow your actual workload.

Question 7

What happens if I exceed my credit limit?

Accepted Answer

When you run out of credits in your billing cycle, Reformat stops processing new documents until credits are available again. You have two options to continue: top up your existing plan with a one-time credit purchase from the web portal, or upgrade to a higher plan with a larger recurring credit allowance. Top-ups are convenient when you have an unusual one-off spike (a closing month, a big diligence push); upgrading the plan is the better choice when the new volume looks like the new normal. Either route can be done in a few clicks at web.reformatword.com/plans. There is no penalty for hitting the limit and no charge for failed runs: you simply cannot start a new document until credits are restored, and any document already in progress completes normally.

Question 8

Do unused credits roll over?

Accepted Answer

Subscription credits do not roll over to the next billing cycle. The recurring credits attached to your plan reset at the beginning of each month for monthly plans, or each year for annual plans, so the allowance attached to your tier is a steady quota rather than a balance that accumulates over time. For uneven workloads, you can supplement the recurring allowance with one-time credit purchases from the web portal: these are top-up packs that sit alongside your plan, do not expire at the end of the billing cycle, and are spent only after your recurring credits run out. If your usage swings a lot across the year (busy in closing season, quieter in summer), the simplest pattern is to size your subscription to the average month and use one-time top-ups for the peaks. You can monitor remaining credits, including any one-time packs, in real time from your account page in the web portal, and the team workspace pools all credits, so allocations across users do not need to be tracked separately.

Question 9

What payment methods do you accept?

Accepted Answer

Reformat accepts all major credit and debit cards through Stripe, the same payment processor used by most modern SaaS companies. This covers Visa, Mastercard, American Express, and the regional debit networks Stripe supports in your country. Payments are processed at the start of each billing cycle, and you can update or replace the card on file at any time from the billing section of your account in the web portal. For firms that need to pay by invoice rather than card (typically annual plans or enterprise tiers with finance teams that route everything through accounts payable), get in touch and we can arrange invoice billing on your standard payment terms. Reformat does not store full card numbers on its own servers; card data is held and tokenised by Stripe, which is PCI DSS Level 1 certified.

Question 10

Which versions of Microsoft Word are supported?

Accepted Answer

The Word add-in supports Microsoft 365 and Office 2024 on Windows (Version 2311, Build 17029.20068 or newer), Word for Mac 16.79 or newer, and Word for iPad 16.79 or newer. Perpetual Word releases purchased outright (Word 2016, 2019, or 2021) are not supported, because they do not include the add-in capabilities Reformat depends on; the same applies to Word Starter and Word Online via personal Outlook accounts. If you are not sure which version your firm runs, the simplest check is to open Word and look at File then Account: the product name and build number are listed there. Firms that cannot move off perpetual Word can still use Reformat through the web version at web.reformatword.com, which runs entirely in the browser and does not require Word to be installed on the machine.

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